Staying Calm in the Midst of Chaos
In the military, I was taught that in the midst of chaos to stay calm. Regardless if it was an aircraft or patient emergency, we practiced staying calm. There is a very practical reason in chaos or emergencies to stay calm.
If you don’t you start making mistakes!
Business owners: If you do not stay calm during these turbulent times you will make mistakes!
How do you stay calm? You start by facing the situation, analyzing the situation and developing a plan to respond. It seems many take the easy answer – get rid of people. We are already seeing that from Marriott Corp, O’Reilly Hospitality and even locally Marie’s Restaurant. I would propose to you that getting rid of people is not the first thing to do. Now there is a difference between needing to fire someone – which you should do quickly and what I am seeing here – mass lay-offs. Now, at the same time, you may need to lay-off people, not arguing that at some point that may be necessary, but it definitely should not be the first step.
Face the situation, analyze the situation and develop a plan. These three steps are vitally important to staying calm in the chaos.
I am reminded of one of my favorite quotes that apply to what we find ourselves in today.
You know the greatest danger facing us is ourselves, an irrational fear of the unknown. But there’s no such thing as the unknown– only things temporarily hidden, temporarily not understood.
— Captain Kirk
We certainly are in a time of unknown, but as the quote says there is no such thing as the unknown – only things temporarily hidden, temporarily not understood.